T dot S Vs. Verizon

I have been with Verizon Wireless since what may have been the advent of the cell phone or at least Verizon's cell service. In all of this time, I've never had a problem. Well, my precious moto Q became as disqualified as I was in New Orleans. I went to the Verizon store on Monday, and was told I had to call Technical Support. So I did, and they said they would have a replacement to me by Wednesday. OK, cool.

Well, then it was Thursday. The day AFTER my new Q was to arrive. Slightly annoyed, but happy it finally arrived, I opened up the box and started trying to sync up the new phone. Then I tried to charge it. It did NOT charge. I was LESS than amused. I called Technical Support, again on Friday, and they told me to go to the store. Mm. So I went to the store. At the store they tell me, oh you got a bad phone, this one is gonna have to be sent back.

Who the hell did he think he was dealing with? I'd been without a phone for 4 days, and then the replacement that arrived a day late was a lemon, and you tellin me I gotta do all this AGAIN??!?! oh no SIR!

I calmly let the young man know that if I didn't leave the Verizon store with a BRANDIE NEW Moto Q, he could cancel my service and I'd be going down the street to AT&T to get an iphone.

Well, magically, 5 minutes later the gentleman let me know that I'd be getting a BRANDIE NEW Q9c and all of my files/contacts would be transferred in 15 minutes.

I was QUITE proud of myself. Q Junior, Jr. is up and running and Verizon is still my service for two reasons - they don't make me call India for Customer Service and they respond to my threats well.